What is the real-time drawing?

Zdenek_Moravek

What is the real-time drawing?

Once you are in the snapshot mode, you can manipulate the image and add/remove objects in the image. This will allow the operator to explain more efficiently and precisely what the customer is supposed to do.

Tools for image preparation

Before you start drawing in the image, you may want to prepare the image first. This includes zooming the image to see a level of detail you need and panning the zoomed image to get the area of interest in the view. The zoom & pan tool is at the bottom toolbox and also in left top corner of the browser window.

Once you have your area of interest you can set the stroke width and drawing color in the bottom toolbox. You can, of course, change zoom, pan or color anytime while drawing.

Drawing tools

The drawing tool selection is in the middle of the bottom toolbox. You can add single strokes, objects like rectangles and circles or text. You can add any number of objects in the scene.

Anytime you can modify the objects you have in the scene or even delete them. For this you pick the selector tool and then select an object to change. Then with the mouse you can adjust it and with ‘DEL’ key you can remove it.

Zdenek_Moravek

What is the snapshot mode?

The communication in AIRe Link remote support combines video and audio streams and transfer them between the operator and the customer. This is the video mode, in which the session starts.

In some moments of the communication it may be beneficial to take a snapshot, either for more detailed explanation, for real-time drawing, see Zdenek_Moravek, or for later documentation. A snapshot also provides a better quality of image as the video inherently suffers from shivering and movement artifacts.

To take a snapshot, first orient the camera to get the target area in its view. Then the operator may toggle phone’s torch to adjust lightness of the scene (bottom toolbox). Next, he clicks the camera icon in the bottom toolbox. The snapshot appears on both the operator’s screen and the customer’s phone. The snapshot can be zoomed and panned with zoom/pan tool either from the bottom toolbox or right side zoom control. Zooming and panning is achieved by mouse scroll wheel and by dragging the image. All snapshot manipulations are transferred to the customer’s phone immediately.

In the snapshot mode, the operator can also share data from his computer simply by drag-and-dropping them in the snapshot area. All image formats including pdf are supported. Also, desktop sharing is available in the snapshot mode.