angel-sixto-5ed7a6 We need your urgent support as we are currently facing issues to connect to our the new sessions created with our customers. The customer himself has access to the session and everything looks fine at his side, when on the KM operator PC’s a black screen is displayed indicating that it is “Waiting for client … The session starts when client and assistant are connected.” Moreover, after few minutes the operator also receives an email alerting him that the client is already waiting in the session !
petr_kazda This was already resolved, sorry for delay with answer on the forum. For the record - this issue was caused by infrastructure problem, specifically there was an issue with one of the relaying TURN servers. Thank you for reporting this!
