Weekly summary about the usage of AIRe Link from an IT Service Engineer Office Printing on the Service Line West BAT:
10 use cases of AIRe Link - 8 usages were external and 2 internal.
• This solved 2 external cases with paper jams where I was able to show the customers via AIRe where the papers stuck.
• In another case I was able to guide the user via AIRe Link to clean the laser of his machine. We were able to avoid travel time and on-site working time of approx. 1h. [service notification 151000523405]
• In a further case the customer showed me via AIRe Link exactly what part was broken. Therefore we were able to order the right spare part for the technician and avoided a revisit.
• Internally I was able to show colleagues the “right way” which often cannot be explained on the phone. Although not solved, it was a good step into the future to use AIRe Link more often internally.
AIRe Link is very positively accepted by the customer. I never had a single “No, certainly not”.
