AIRe Link is fully secured and GDPR compliant. The technician managing the session is obliged to handle any data shared within the session according to terms defined within the service contract between the machine vendor and end customer.
Always ask your customers if they accept the session to be recorded, in case you need to record the session (e.g. to share the information with your expert to identify the issue). The customer is informed by the application in advance about the recording and can turn of the camera or leave the session any time. Again, the recording is fully secured and can be used only within the conditions defined by the service contract.
