During the COVID-19 pandemic, one of our customers in Ukraine needed to exchange parts at the instrument and also clean the ion source inside of the instrument. We were not able to support customer onside due to travel restriction. We guided the customer via AIRe Link through the parts replacement process. Afterwards instrument was fully back in operation with very nice signal. We hardly be able to solve the issue without AIRe Link and the customer was impressed by this type of service.
