Client Message content

phatcher

Can someone share with me all of the information that is received in a "SMS Message" and does the sending number change with each invitation message? i am working with a carrier that appears to be blocking these messages.

petr_kazda

Hello,
the message is using the template below. We already experienced that some carriers may be blocking our messages, the reason is unclear. It might be because the messages are sent from shared numbers and that they contain link. There is a possible solution but it is quite expensive.

Dear client, {{assistantEmail}} invited you to a session.
Please, use the link to connect.
{{link}}
AIRe Link

petr_kazda

Please note that it is also important to have the phone number in correct format including international prefix (00 or +).

e.g.:

00420123456789
+10123456789
+49123456789

phatcher

Thank you for the added information.
One last question is in regard to the number that the message is coming from. How many digits and is the number always different? If the sending number is constant then there maybe a work around.

petr_kazda

There is a set of numbers which are used for sending SMSes. Multiple users may receive SMS from different numbers, but same person should always receive SMS from the same number.
We are using Amazon SNS.

phatcher

More good information. Are the SMS numbers to be used available or is KM assigned a pool of numbers that will be used.?

dsmithson

Hello. I can create a session fine and send via URL or QR code via email but SMS text message does not work. I've tried with and without the "+" and country code "1" The number I'm sending too is in the USA. The receiving phone is an Android V10 Galaxy A10e with AT@T service. Any suggestions, thank you.

phatcher

The issue is with AT&T. I have the same problem. AT&T told me that ‘if’ one had the number that was going to be used to send you a text then in advance one could send a text to that number with the word “help”. That process would add that number to the accepted list of “computer generated” sources. Without this procedure at AT&T then we would be hit with more of the receiving of “automated robo” texts. From what I have learned in this forum there is not a list of sending number list pool. And having a user send a series of texts just to receive the one needed text could add to their frustration. It is unknown if there is a pool of numbers and if AT&T would accept KM supplying those numbers to be added to a “universally accepted” AT&T pool of numbers.

Probably will need to just send the email.

petr_kazda

The “short codes” that AWS is using for sending messages are from a “shared pool”. Dedicated shortcode cost is 995USD/month. We are trying other options like T-Mobile.

@phatcher I noticed that you set the number in a format +1XXX-XXX-XXXX. Can you try to remove the dashes and use “plain” format, e.g. +1XXXXXXXXXX?